This was my first time using any sort of 3-d printing service. I am not a modeler or a 3-d printer in any capacity but this was SO easy and Laughing Monkey Labs made me feel like they really took personal care with my order! They responded quickly and reached out to me to let me know the status of my order and took initiative to correct any issues. The pieces are so beautiful and high quality and will likely not need too much sanding/priming to get the detailed, smooth look I need for my cosplay prop! I can't wait till my next project that I can use their service for!!